Pet Medical Boarding
South Bay Animal
Hospital & Emergency
Pet Medical Boarding in San Jose, CA 95129
Regarding pet boarding, ensuring a comfortable and stress-free experience for your furry friend is a top priority. Our pet medical boarding service is committed to providing specialized care for pets with chronic medical conditions. We understand the unique needs of these furry companions and have a team of experienced professionals to ensure their well-being. When you choose our medical boarding facility, you can trust that your pet will receive the required attention and care. We work closely with your veterinarian and maintain a safe and comfortable environment, making it the ideal choice for pets with ongoing medical needs.
What to Expect Pet Boarding
Drop Off and Pick Up:
The pet resort has regular hours of 7 am to 7 pm every day of the week. We can accommodate early morning or late evening drop off and pick up. However, an additional fee of 75$ will be incurred. Please discuss this with our staff when making the reservation.
We suggest allowing up to 30 minutes for the drop-off or pick-up process. Communication with our staff regarding reservations, requirements, etc., in advance, is also highly recommended to reduce any last-minute problems.
Boarding charges are for the “day” where a day is defined as 11 am to 10:59 am the following day. (For example, a reservation for Monday at 11 am through Wednesday at 5 pm will incur a boarding charge for 3 days.)
Drop-off is anytime between 11 am and 7 pm. Drop-off outside those hours can usually be accommodated; however, please discuss this with our staff when making the reservation to ensure your pet’s boarding accommodations will be ready at the time of drop-off.
Pick-up is between 7 am and 11 am. Pick-up after 11 am will incur an additional day’s boarding fee.
All boarding reservations require a signed estimate by the owner of the pet(s) and a 100% deposit to be paid upon drop off or prior. **Please know that we require a 100% NON-REFUNDABLE Deposit during significant holiday seasons.
If you are not our regular client, we will ask you to fill out a registration form. We will also need a copy of your pet’s medical records. You can bring a copy of your records to us in advance of your reservation, or we can contact your veterinarian on your behalf to attain any records.
If your pet has a chronic medical condition, we will need a copy of your medical records as soon as possible to determine if boarding in our pet resort is appropriate for you and your pet. There are certain medical conditions that require medical boarding in our medical facility. If you are unsure what your pet may need, please discuss with our staff upon making the reservations.
If your pet is on medications, the medications must come in a container with the prescribing veterinarian’s label. We cannot accept medications outside their original prescribing container. Oral medications and most topical medications are included in the cost of boarding with us. Certain specialized medications, including medications that require an injection or a needle, do incur an additional cost. Please discuss any medications your pet is on with our staff.
Food and Feeding:
You know how often you feed your pet, how much, and the brand of food. We would like to minimize the stress on your pet as much as possible by feeding in a similar way. If you want to bring your pet’s food, please do so and let us know the details, such as “Give 1/3 cup of dry food in the morning and evening, and a spoonful of wet food with the evening meal.” Ensure that you provide us with enough of your own pet’s food.
If you do not bring your pet’s food, we will feed your pet a prescription diet that is bland and easy on the gastrointestinal tract.
Please let us know if your pet has any food allergies.
You may also provide your own treats. However, we will not allow pets to have certain types of treats unsupervised or during evening overnight hours. For example, some rawhide, or bone-type treats, or any treats that may increase the risk of a choking hazard.
Bedding, Toys, and Personal Belongings:
You are welcome to bring your pet’s personal belongings, like his/her bedding, toys, or other comfort items. We will do our best to ensure that everything that comes with your pet is returned to you. However, we are not liable for any personal belongings lost, soiled, or destroyed during your pet’s stay.
Occasionally, we have some pets decide to get destructive. In the interest of removing any hazards to your pet or keeping your personal items safe, we may remove items from your pet’s accommodations. For example, a dog diligently chewing up their blanket may have it removed.
You are welcome to bring your pet’s personal belongings, like his/her bedding, toys, or other comfort items. We will do our best to ensure that everything that comes with your pet is returned to you. However, we are not liable for personal belongings lost, soiled, or destroyed during your pet’s stay.
Doggy Day Care add-on:
Dogs that will be attending daycare during their boarding stay will be charged for boarding along with the daycare fees as applicable. (For example, you will still be charged for boarding for the day, even if your pet is in doggy daycare all day during the last day. This is to ensure your pet continues to have a dedicated space for their belongings and a place to rest.
We do not offer professional grooming services. However, we can provide baths, nail trims, and anal gland expressions for our dog. If you are interested in these services, please discuss with our staff upon making the reservation.
We give tours of the pet resort during normal business hours! Call us to schedule a tour with one of our pet resort specialists.